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About Us
Welcome to Your Security and Safety,
a site that puts the emphasis on
you, hence the “your” in the name of
the company.
It
is customary to introduce the
management of companies like ours,
so meet Bob Dimond, president of R.E.
Dimond and Associates, L.L.C., of
which Your Security and Safety is a
part.
You will find a Blog on this site
that illuminates some of my
thinking, talks about my entry into
this business, reveals some things
about my family and my career that
may help you decide if you want to
do business with us.
Besides showing you what I look
like, which is somewhat of a “must”
in an introductory article about our
company, I thought it would also be
a nice contrast to include a picture
of my partner in life and in
business, Carol, and our cat, Sly.
We can’t point to a long history of
doing business in the security
community, we can’t picture a
handsome building to show off and we
can’t list a huge staff to make you
feel comfortable about buying from a
long-established and heavy-on-staff
company.
But every organization is new
sometime in its life, and we think
buyers are concerned about more
important things than longevity and
how many staffers are being
supported by the company’s sales.
What we can promise you is this:
1. We recognize that as newcomers
we have to gain your confidence and
we plan to do that by being the most
customer-friendly and
customer-responsive organization in
this business. I will take
ultimate responsibility for the
satisfaction of each and every
customer we serve. Contact me
at
Robert@yoursecurityandsafety.com.
Or call me directly at 239-434-6445.
2. Our products will be
competitively priced. If you
buy something from us, and you can
show that you later found the
identical product on another website
for a lesser amount than you bought
it from us, we will refund the
difference in the cost to you.
3. The quality of our products you
will find to be top notch. If
you have any questions whatsoever
about a product you buy from us, and
the questions are not resolved, be
assured that we will take the
product back and refund your money.
4. Your order will get
immediate attention. In many
cases it will be shipped the same
day, depending upon what time it is
placed, or almost certainly the next
day. If it is back ordered, we
will let you know and you can decide
if you are able to wait a short
while for shipment.
5. We will be responsive. We
will provide answers to your
questions immediately about our
products, service or whatever they
may involve. Again, if your
question has not been answered in a
timely fashion, or you don’t care
for the answer and want to discuss
it further, don’t hesitate to
contact me.
I have been a businessman for a long
time, just not in this business, but
in publishing. I published
numerous magazines in many different
business markets. I am keenly
aware of the importance of putting
the customer first, answering his
every need, never going back on your
word and making sure that he is
happy after each and every
transaction with our company.
We want to earn your confidence –
and your business. And we want
to make you want to return to our
site again and again. Tell us
your thoughts about our site, our
products, our handling of your order
and/or your questions.
We look forward to serving your
security and safety needs. |